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Support

We're here to help.

You'll find answers to most questions right on this page. Can't find yours? Write to [email protected] - a real person will reply within 24 hours.

Three Cibo mascots hugging - gentle support, whenever you need it

Frequently asked questions

How accurate is the AI, honestly?

Good on simple plates, decent on mixed ones - like every AI in this category. The difference is what we do about it: every estimate comes with a confidence level, low-confidence results wait for your confirmation, and a zero-calorie guess can't be saved at all. You can correct any portion in one tap - 10 g per step - and a scan you cancel goes back into your monthly quota.

What's the difference between Free and a paid plan?

Free gives you 20 AI logs a month - photo, voice, and text share that pool - plus unlimited barcode scanning and manual entry, your Today ring and macros, Together circles, and Apple Health / Health Connect sync. Pro removes the 20-log cap. That's the whole difference - nothing else is locked.

Can I cancel anytime?

Yes. Your subscription is managed by the store you bought it from - the App Store on iPhone, Google Play on Android. Cancel there in two taps, any time; you keep access until the end of the period you've paid for.

What is Cibo Together?

Private circles for couples, families, and close friends - up to five people. You see who logged and who's on track; they see only what you allow: summary, meals, or photos - three separate switches, set per person. One tap sends a friendly wave instead of a nagging comment.

Is Cibo on Android?

Yes - Cibo is on Google Play (Android 8.0+) and on the App Store (iPhone, iOS 17+). Your account and circles work across both, and an invite link opens the right store automatically. The Apple Watch app is iOS-only.

Does it work offline?

Not yet. Logging - photo, voice, text, barcode, and manual - needs a connection, because food lookups and the AI run on our servers. Your saved days stay on your phone, so you can review them without a signal.

How do refunds work?

Refunds are handled by the store you bought from, under that store's policy. On iPhone, ask Apple at reportaproblem.apple.com; on Android, use Google Play's order history or support. We never see or store your card details ourselves.

How to delete your Cibo account

Option 1 - From the Cibo app (fastest)
  1. 1Open the Cibo app
  2. 2Go to Settings
  3. 3Scroll to the bottom
  4. 4Tap Delete account and confirm
Option 2 - Email us

Prefer a hand? Email us and we'll take care of it.

  1. 1Send an email to [email protected]
  2. 2Use the subject line “Delete my account”
  3. 3We'll confirm once your account has been permanently removed (usually within 24 hours)

Not medical advice. Cibo provides general wellness and nutrition information, not medical advice. It's not a substitute for professional medical care, diagnosis, or treatment. Always consult your healthcare provider with any questions about a medical condition.

Make healthy habits easier to keep.

Photo, voice, text, or barcode - Cibo helps you track food the easiest way for you.

Free to start · 20 AI scans a month · No card required
The Cibo mascot cheering you on - small choices, big progress