We're here to help.
You'll find answers to most questions right on this page. Can't find yours? Write to [email protected] - a real person will reply within 24 hours.

Frequently asked questions
How accurate is the AI, honestly?
Good on simple plates, decent on mixed ones - like every AI in this category. The difference is what we do about it: every estimate comes with a confidence level, low-confidence results wait for your confirmation, and a zero-calorie guess can't be saved at all. You can correct any portion in one tap - 10 g per step - and a scan you cancel goes back into your monthly quota.
What's the difference between Free and a paid plan?
Free gives you 20 AI logs a month - photo, voice, and text share that pool - plus unlimited barcode scanning and manual entry, your Today ring and macros, Together circles, and Apple Health / Health Connect sync. Pro removes the 20-log cap. That's the whole difference - nothing else is locked.
Can I cancel anytime?
Yes. Your subscription is managed by the store you bought it from - the App Store on iPhone, Google Play on Android. Cancel there in two taps, any time; you keep access until the end of the period you've paid for.
What is Cibo Together?
Private circles for couples, families, and close friends - up to five people. You see who logged and who's on track; they see only what you allow: summary, meals, or photos - three separate switches, set per person. One tap sends a friendly wave instead of a nagging comment.
Is Cibo on Android?
Yes - Cibo is on Google Play (Android 8.0+) and on the App Store (iPhone, iOS 17+). Your account and circles work across both, and an invite link opens the right store automatically. The Apple Watch app is iOS-only.
Does it work offline?
Not yet. Logging - photo, voice, text, barcode, and manual - needs a connection, because food lookups and the AI run on our servers. Your saved days stay on your phone, so you can review them without a signal.
How do refunds work?
Refunds are handled by the store you bought from, under that store's policy. On iPhone, ask Apple at reportaproblem.apple.com; on Android, use Google Play's order history or support. We never see or store your card details ourselves.
How to delete your Cibo account
- 1Open the Cibo app
- 2Go to Settings
- 3Scroll to the bottom
- 4Tap Delete account and confirm
Prefer a hand? Email us and we'll take care of it.
- 1Send an email to [email protected]
- 2Use the subject line “Delete my account”
- 3We'll confirm once your account has been permanently removed (usually within 24 hours)
Not medical advice. Cibo provides general wellness and nutrition information, not medical advice. It's not a substitute for professional medical care, diagnosis, or treatment. Always consult your healthcare provider with any questions about a medical condition.
Make healthy habits easier to keep.
Photo, voice, text, or barcode - Cibo helps you track food the easiest way for you.
Free to start · 20 AI scans a month · No card required

